ck44 Privacy Policy

ck44 is an online gaming platform built for players in Bangladesh. When you use ck44 — whether you're registering an account, making a deposit, playing a game, or contacting support — certain personal data is collected and processed. This policy is written to be clear and straightforward, so you know exactly what's happening with your information at every stage.

ck44 takes data privacy seriously. We collect only what we need to operate the platform, process payments, and keep your account secure. We do not sell your personal data to third parties for marketing purposes, and we do not share it with anyone who doesn't need it to help us run ck44.

If you have questions about anything in this policy, or if you want to exercise any of your data rights, you can contact the ck44 support team at any time. Contact details are at the bottom of this page.

2. What Personal Data ck44 Collects

ck44 collects personal data in several categories depending on how you interact with the platform. The table below summarises the main types of data we collect and why.

ck44 does not collect sensitive personal data such as national ID numbers, biometric data, or financial account credentials beyond what is necessary to process mobile banking transactions through bKash, Nagad, and Rocket.

3. How ck44 Collects Your Data

ck44 collects personal data through several channels. Understanding where your data comes from helps you stay informed about what information ck44 holds about you.

• Direct collection: When you register a ck44 account, you provide your name, mobile number, and date of birth directly. When you make a deposit or withdrawal, you provide your mobile banking account details.
• Automated collection: When you use the ck44 website or app, technical data such as your IP address, device type, and session information is collected automatically through standard web technologies.
• Payment providers: When you transact via bKash, Nagad, or Rocket, ck44 receives confirmation data from those providers to verify that a transaction has been completed. ck44 does not receive your full mobile banking credentials.
• Support interactions: When you contact ck44 support via live chat or email, the content of those communications is recorded and stored as part of your account record.
• Cookies and tracking: ck44 uses cookies and similar technologies to collect usage data. See Section 6 for full details on how cookies are used.

4. Why ck44 Uses Your Personal Data

ck44 uses your personal data only for legitimate purposes directly related to operating the platform and providing services to you. We do not use your data for purposes you would not reasonably expect.

• To create and manage your ck44 account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other illegal activity on the ck44 platform.
• To comply with applicable legal and regulatory obligations.
• To provide customer support and resolve disputes.
• To monitor gameplay patterns for responsible gaming purposes and apply limits where necessary.
• To improve the ck44 platform based on how players use it.
• To send you account-related communications such as transaction confirmations and security alerts.

5. Sharing Your Personal Data

ck44 does not sell your personal data to any third party. We share your data only where it is necessary to operate the platform or where we are legally required to do so.

The categories of third parties with whom ck44 may share your data are:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. They operate under their own privacy policies and are responsible for their own data handling.
• Identity verification providers: Where ck44 is required to verify your identity, we may share relevant data with a third-party verification service. This data is used solely for verification purposes.
• Technology providers: ck44 uses third-party services for hosting, analytics, and platform infrastructure. These providers are contractually bound to handle your data securely and only for the purposes ck44 specifies.
• Legal and regulatory authorities: ck44 may be required to disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law.

6. Cookies and Tracking Technologies

ck44 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the ck44 website or use the ck44 app.

The types of cookies ck44 uses are:

• Essential cookies: These are required for the ck44 platform to function. They keep you logged in, maintain your session, and ensure transactions are processed correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help ck44 understand how players navigate the platform — which pages are visited most, where players spend time, and where issues occur. This data is used in aggregate and is not linked to your personal identity.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
• Security cookies: These help ck44 detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ck44, but some features may not work as intended. Note that clearing cookies will log you out of your ck44 account.

7. Data Storage and Security

ck44 stores all personal data on secure servers. All data transmitted between your device and the ck44 platform is encrypted using SSL/TLS technology. Passwords are stored as hashed values and are never stored or transmitted in plain text.

ck44 applies the following security measures to protect your personal data:

• SSL/TLS encryption on all data in transit between your device and ck44 servers.
• Encrypted storage for sensitive account and payment data at rest.
• Access controls that restrict which ck44 staff can view personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the ck44 platform.
• Two-factor authentication options available for ck44 account holders.
• Automated monitoring for unusual account activity, including login attempts from unrecognised devices.

8. How Long ck44 Keeps Your Data

ck44 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods ck44 applies are:

• Account data: Retained for the duration of your ck44 account and for a period of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction data: Retained for five years from the date of each transaction to comply with anti-money laundering obligations.
• Support communications: Retained for two years from the date of the last interaction, unless the communication relates to an ongoing dispute.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When personal data is no longer required, ck44 deletes or anonymises it securely. You may request early deletion of your data in certain circumstances — see Section 9 for your rights.

9. Your Data Rights

As a ck44 account holder, you have rights over the personal data we hold about you. ck44 is committed to honouring these rights promptly and without unnecessary barriers.

To exercise any of these rights, contact the ck44 support team by email or live chat. ck44 will respond to all data rights requests within 30 days. In some cases, ck44 may need to verify your identity before processing a request.

10. Children's Privacy

ck44 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If ck44 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

11. Changes to This Privacy Policy

ck44 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how your personal data is used, ck44 will notify active account holders via email or an in-platform notification before the changes take effect. Your continued use of ck44 after a policy update constitutes acceptance of the revised policy.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ck44 handles your personal information, please get in touch with the support team. We take all privacy enquiries seriously and aim to respond within 24 hours.

• Email: [email protected]
• Live Chat: Available 24/7 via the ck44 website and mobile app.
• FAQ: Visit the ck44 FAQ page for answers to common questions about your account and data.